Task Resolution Agents
Automate the resolution of multi-step, cross-functional tasks with agents that take initiative—not just automate steps.
Last updated
Was this helpful?
Automate the resolution of multi-step, cross-functional tasks with agents that take initiative—not just automate steps.
Last updated
Was this helpful?
In enterprise environments, many tasks don’t just require simple automation—they require resolution. That means multiple steps, multiple parties, conditional logic, follow-ups, and a clear end state: the task is complete, the issue is closed, or the user is satisfied.
GLIK’s Task Resolution Agents are designed for these outcomes. These are not lightweight process automations or form bots. They are proactive, multi-step agents that drive tasks forward—chaining decisions, triggering follow-ups, escalating exceptions, and verifying that resolution criteria are met.
Some template genres are called Automation because they focus on streamlining static, linear processes (like routing a document or logging an action). But Task Resolution Agents involve autonomous behavior: they interpret status, apply logic, interact across systems or roles, and persist across sessions until a goal is reached.
We use the term agent when the system isn’t just executing a function—it’s owning the outcome.
Shorten Resolution Times for Complex Tasks Automate multi-step flows like onboarding, procurement, IT provisioning, or exception handling—without ping-ponging across teams.
Reduce Manual Follow-Ups and Missed Steps Let agents track what’s completed, what’s pending, and what needs escalation—so no resolution chain breaks down.
Ensure Consistent Task Handling Across Departments Codify best practices into agents that resolve tasks the same way every time, regardless of who initiates them.
Handle Exceptions Without Rewriting Processes Agents can escalate, reassign, or explain failure modes—without breaking your core process flows.
Agentify Legacy Ticketing, Workflow, or Case-Based Systems Instead of waiting for users to move tickets or complete checklists, let agents take ownership of the full resolution path.
Legacy or Manual Scenario
Agentified Task Resolution Example
HR team manually coordinating onboarding tasks
New Hire Agent that sequences accounts, equipment, and policy steps
IT manually provisions user access and assets
IT Setup Agent that creates tickets, tracks progress, escalates delays
Finance team follows up on payment disputes
Payment Dispute Agent that triages docs, tracks approvals, and closes loop
Procurement requests lost in email threads
Purchasing Resolution Agent that drives requisition to approval
Compliance reviews happen inconsistently
Review Completion Agent that checks logs, alerts managers, and confirms closure
Task Resolution Agents
Process Automation
Own the end-to-end outcome of a multi-step task
Automate a specific step or handoff in a broader workflow
Persist across time and handle escalation
Execute immediately and stop
Involve multiple roles or departments
Typically confined to a fixed logic flow
Goal: “Is the task resolved?”
Goal: “Was the process executed?”
Enterprises rely on thousands of recurring tasks—onboarding, provisioning, vendor setup, case handling. These tasks often fall through the cracks because they’re too complex for simple automation, but too mundane for high-priority project management.
GLIK enables you to assign these responsibilities to agents—turning multi-step coordination into repeatable, reliable, intelligent resolution flows. You don’t need to rebuild your workflows. You just need agents that can see the whole picture and finish the job.