Task Resolution Agents

Automate the resolution of multi-step, cross-functional tasks with agents that take initiative—not just automate steps.

In enterprise environments, many tasks don’t just require simple automation—they require resolution. That means multiple steps, multiple parties, conditional logic, follow-ups, and a clear end state: the task is complete, the issue is closed, or the user is satisfied.

GLIK’s Task Resolution Agents are designed for these outcomes. These are not lightweight process automations or form bots. They are proactive, multi-step agents that drive tasks forward—chaining decisions, triggering follow-ups, escalating exceptions, and verifying that resolution criteria are met.

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Why We Call These "Agents" (Not Just Automation)

Some template genres are called Automation because they focus on streamlining static, linear processes (like routing a document or logging an action). But Task Resolution Agents involve autonomous behavior: they interpret status, apply logic, interact across systems or roles, and persist across sessions until a goal is reached.

We use the term agent when the system isn’t just executing a function—it’s owning the outcome.

Implementation Support & Expert Guidance

Need assistance deploying or customizing this GLIK template for your organization?

Our team offers dedicated coaching and technical walkthrough sessions to ensure successful adoption and alignment with enterprise requirements.

Typical areas of support include:

• Template onboarding and orchestration strategy

• Workflow configuration and logic review

• Memory variable setup and session handling

• Custom integration guidance (e.g. plugins, APIs)

• Request a Session

Enterprise Value

• Shorten Resolution Times for Complex Tasks Automate multi-step flows like onboarding, procurement, IT provisioning, or exception handling—without ping-ponging across teams.

• Reduce Manual Follow-Ups and Missed Steps Let agents track what’s completed, what’s pending, and what needs escalation—so no resolution chain breaks down.

• Ensure Consistent Task Handling Across Departments Codify best practices into agents that resolve tasks the same way every time, regardless of who initiates them.

• Handle Exceptions Without Rewriting Processes Agents can escalate, reassign, or explain failure modes—without breaking your core process flows.

• Agentify Legacy Ticketing, Workflow, or Case-Based Systems Instead of waiting for users to move tickets or complete checklists, let agents take ownership of the full resolution path.

Project tools track tasks—GLIK agents resolve them. Agents take action, escalate intelligently, and persist across systems until the job is done. Less chasing. More closing.

When to Use This Template Genre

Legacy or Manual Scenario	Agentified Task Resolution Example
HR team manually coordinating onboarding tasks	New Hire Agent that sequences accounts, equipment, and policy steps
IT manually provisions user access and assets	IT Setup Agent that creates tickets, tracks progress, escalates delays
Finance team follows up on payment disputes	Payment Dispute Agent that triages docs, tracks approvals, and closes loop
Procurement requests lost in email threads	Purchasing Resolution Agent that drives requisition to approval
Compliance reviews happen inconsistently	Review Completion Agent that checks logs, alerts managers, and confirms closure

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How This Differs from Process Automation

Task Resolution Agents	Process Automation
Own the end-to-end outcome of a multi-step task	Automate a specific step or handoff in a broader workflow
Persist across time and handle escalation	Execute immediately and stop
Involve multiple roles or departments	Typically confined to a fixed logic flow
Goal: “Is the task resolved?”	Goal: “Was the process executed?”

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Why Task Resolution Deserves Agents

Enterprises rely on thousands of recurring tasks—onboarding, provisioning, vendor setup, case handling. These tasks often fall through the cracks because they’re too complex for simple automation, but too mundane for high-priority project management.

GLIK enables you to assign these responsibilities to agents—turning multi-step coordination into repeatable, reliable, intelligent resolution flows. You don’t need to rebuild your workflows. You just need agents that can see the whole picture and finish the job.