Advanced Chat

Use Advanced Chat when your workflows are too dynamic or nuanced to predefine entirely — but too important to leave to stateless bots.

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GLIK’s Advanced Chat App Type provides a structured, memory-aware conversational interface designed for multi-turn interactions. Unlike traditional chatbot implementations, which rely on single-turn prompt/response logic, Advanced Chat is built for scenarios where decisions, state, and role-based context must persist across multiple inputs and steps.

Highlights how multi-turn compliance guidance and internal policy advisory represent the largest adoption areas, while dynamic SOP walkthroughs and HR assistants demonstrate the flexibility of conversational agents in more contextual, role-specific scenarios.

Why not just use a Chatbot?

Basic Chatbots are ideal for surface-level queries — such as FAQs, policy lookups, or verification tasks — where user input is predictable, and no decision memory is needed. However, once a conversation requires follow-up steps, user-specific state, policy routing, or cross-referencing internal data, Chatbots break down.

Advanced Chat steps in where Chatbot ends. It retains memory across turns, manages branching logic conversationally, and allows agents to evolve the dialogue as conditions or variables change. This enables use cases like internal compliance advisory, step-by-step HR onboarding, or triaging enterprise issues across departments.

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Why not just use Workflow?

Workflows in GLIK are ideal for structured automation with visual logic flows — where decisions are predefined and users follow form-based or UI-driven steps. However, some enterprise interactions cannot be adequately reduced to buttons and branching trees. These include:

• Policy advisory situations with nuanced judgment

• Triage flows where user narratives shape decision logic

• Situations where flexible conversational routing is faster than visual branching

App Type Selection Screen in GLIK Studio — This interface allows users to choose the execution model for a new GLIK application. Select from four App Types: Chatbot (stateless), Agent (stateful tool-using), Advanced Chat (multi-turn memory-aware dialog), and Workflow (visual orchestration for single-turn tasks). Each type is optimized for different levels of complexity, user interaction, and enterprise automation needs.

Advanced Chat gives users the natural interface of conversation, but underpinned by powerful agent orchestration logic — meaning agents can store variables, invoke fallback logic, run subroutines, or escalate to workflows when thresholds or exceptions are hit.

In fact, Advanced Chat includes orchestration — it can invoke blocks, use memory variables, and even trigger workflows under the hood. But it presents this orchestration as a conversational experience, ideal for roles like advisors, analysts, or end users who prefer dialog over dashboards.

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💼 Executive Summary

App Type	Ideal For	Memory	Orchestration
Chatbot	Simple Q&A bots, single-turn logic	❌	❌
Advanced Chat	Multi-turn advisory, context-aware guidance	✅	✅
Workflow	Structured automations, backend system orchestration	✅	✅ (visual)

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📈 GLIK Advantage

GLIK’s Advanced Chat mode allows enterprises to wrap conversational intelligence around aging systems. Whether it’s an outdated HR platform, a compliance portal with buried logic, or a PDF-based SOP flow, Advanced Chat turns those static tools into interactive agents — reducing cognitive load and accelerating user task completion.

Use Advanced Chat when your workflows are too dynamic or nuanced to predefine entirely — but too important to leave to stateless bots.

Implementation Support & Expert Guidance

Need assistance deploying or customizing this GLIK template for your organization?

Our team offers dedicated coaching and technical walkthrough sessions to ensure successful adoption and alignment with enterprise requirements.

Typical areas of support include:

• Template onboarding and orchestration strategy

• Workflow configuration and logic review

• Memory variable setup and session handling

• Custom integration guidance (e.g. plugins, APIs)

• Request a Session